FIND_THE_RIGHTJOB.
Contact Center Operations Specialist (Arabic Speaker)
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
- Contributing to the management of daily operational activities of the unified contact center and coordinating with government entities to ensure prompt responses to customer requests and inquiries.
- Continuously following up on the implementation of procedures related to preparing, updating, and developing operational processes and operating models.
- Ensuring the availability of necessary resources and operational systems to deliver efficient and seamless service.
- Overseeing the relationship between contact center service providers and relevant government entities to ensure adherence to approved performance levels.
- Supporting the development, updating, and implementation of operational policies, procedure manuals, and authorities in alignment with the requirements of the unified contact center.
- Monitoring operational performance indicators and individual employee KPIs to ensure efficiency and effectiveness.
- Coordinating with the Quality Department to ensure the application of service standards and continuous improvement in accordance with Dubai Government service delivery requirements.
- Preparing periodic operational reports demonstrating performance efficiency and the ability to meet agreed-upon KPIs.
- Providing recommendations for improving systems and services to relevant stakeholders in management.
- Supporting communication processes with service providers and following up on the implementation of approved operational initiatives.
- Performing any additional tasks assigned by the direct supervisor.
© 2025 Qureos. All rights reserved.