Content Designer - Localization Expert

Description

Key Responsibilities

• Create high-quality, actionable Arabic content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning).
• Localize English training modules and KB articles into Khaleeji-appropriate Arabic that keeps Tabby’s tone of voice.
• Build templates and scripts that are culturally relevant and practical for KSA agents.
  

• Partner with Product, Ops, QA, and Training teams to co-design localized content for product or process changes.
• Support trainers and SMEs in adapting materials

• Maintain, iterate, and optimize all Arabic training and knowledge content for clarity, accuracy, and usability.
• Establish and maintain an Arabic style guide and glossary (Khaleeji register, plain-language Arabic, RTL design).

Skills, Knowledge & Expertise

• Native-level Arabic with Khaleeji fluency and strong English language.
• Experience in content design, training, localization, or knowledge management.
• Proven ability to adapt content for multilingual, culturally diverse teams.
• Hands-on experience with content and design tools (Figma, Canva, Articulate Rise/Storyline, Google Slides, Microsoft PowerPoint, LMS tools)
• Strong writing and editing skills with a focus on plain language, clarity, cultural accuracy, and adaptability across formats (social, chat, email).
• Detail-oriented and process-driven, able to maintain consistency and quality under pressure.

• Month 1: Learn Tabby’s tools, culture, workflows, tone, and agent landscape. Shadow training sessions and product demos. Start localizing content
• Months 2–3: Co-own content pieces tied to product changes and support localization of KB/training assets.
• Month 4+: Take ownership of localization and content design projects end-to-end — becoming the go-to for Arabic enablement.
  

• 1 year of working in the Customer Service industry
• Experience localizing training or KB content for GCC markets.
• Familiarity with UX principles, plain-language writing, and RTL design.
• Experience in data-driven content iteration based on QA, CSAT, and usage insights.

About Tabby