Content Operations Manager

Neighborhoods.com operates on the belief that the neighborhood and community you are a part of is so much more important than the house you live in, and we're excited to come to work every day because we get to build tools that help people find their perfect neighborhood and home.

We're hiring for a Content Operations Manager who will take on the responsibility of creating, managing, and communicating about community profile pages on our sister website 55places.com, with the end goal of encouraging our visitors to request more information about moving to that community. They must be a great communicator with internal and external stakeholders, and a detail-oriented operations whiz. By ensuring fresh, accurate, SEO-friendly content is published on schedule, they will have a measurable impact on the success of our company and the lives of our customers.

This role and all interviews will be 100% remote.

This is a W-2 salary position with benefits.

Candidates must be eligible to work in the US for any employer; we are unable to sponsor visas.

Salary range: $70,000 to $85,000 per year.

A day in the life of the Content Operations Manager will include working closely with freelancers, product, sales, and the Senior Content Strategist. A typical split might be:

• Community Creation: 60% - reviewing new community submissions, researching communities, building community pages in WordPress, editing content written by freelancers, publishing new community pages, and communicating with stakeholders
• Content Support: 30% - resolve content support tickets from agents, builders, marketing reps, and internal stakeholders
• Relationship Building and Process Improvement: 10% - collaborating with homebuilders, real estate agents, third-party marketing reps, and internal stakeholders on new and ongoing initiatives

The Content Operations Manager will be successful if they:

• Publish accurate, SEO-friendly community pages on schedule
• Keep content fresh, error-free, and up to date with homebuilder and real estate agent updates
• Streamline workflows with freelancers and deliver quality content on budget
• Handle content support tickets quickly and keep real estate agents, homebuilders, and customers happy
• Build solid relationships with both internal teams and external partners

KPIs include:

• Volume of new community pages published
• Ticket resolution times and satisfaction from stakeholders
• SEO performance metrics (organic traffic growth, keyword rankings)
• Cost efficiency in freelance writer management

The challenges this position will face are:

• Juggling multiple deadlines while balancing urgent tickets, ongoing community updates, and large new page launches.
• Maintaining accuracy with fast-changing homebuilder and community information.
• Producing consistent, high-quality content at scale.
• Adapting to changing priorities while keeping quality and brand consistency intact.

We need someone who has:

• Strong writing and editing skills, with keen attention to grammar, style, and accuracy.
• Excellent verbal and written communication skills, with the ability to build rapport with external stakeholders.
• Detail orientation, with the ability to organize and manage multiple projects and deadlines.
• Strong customer service skills with a professional approach to responding to customers, agents, and builders via email and Jira.
• Proven experience in content creation, editing, and management, with a track record of publishing high-quality work.
• Experience using content optimization tools such as Yoast and ChatGPT.
• Adaptability to emerging technologies, formats, and media types, including video and interactive content.
• Familiarity with Google Workspace, Adobe Creative Suite, WordPress, Jira, and/or Asana.
• Understanding of real estate, community development, or related industries (preferred but not required).

We believe in taking care of our employees with awesome benefits like:

• Insurance benefit plans to give you (and your dependents) peace of mind
• Paid parental leave
• Generous PTO policy and an earnest belief in work/life balance
• 401k with employer match

You should apply for this job if you:

• Love getting details right and take pride in polished, accurate, SEO-friendly content and can spot inconsistencies before anyone else.
• Are a natural communicator and relationship builder - you thrive on following up, providing updates, and keeping freelancers and partners engaged.
• Thrive on juggling priorities - you can balance multiple projects, respond quickly to tickets, and still hit publication deadlines.
• Want to make a difference in the everyday life of people across the country!

The interview process for this role will include:

• Brief "get to know you" video call (may be asynchronous)
• Zoom call with the Senior Content Specialist & Community Content Manager
• Brief editing assessment
• Zoom call with the AVP of Brokerage & Partnerships

Neighborhoods.com is an equal opportunity employer of people from all different backgrounds, ethnicities, races, colors, religions, sexual orientations, gender identities, and ages. We strive to foster an inclusive environment that is comfortable for everyone. We will not tolerate harassment or discrimination of any kind.

We encourage candidates from marginalized and/or underrepresented communities to apply, as we value the unique insight and experiences you bring to the table. Like many companies, we still have work to do in creating the diverse and equitable workplace we aspire to, but we are actively working toward this goal through policies and training that foster a workplace where everyone has the same opportunities to contribute and be successful. If you have any questions about whether or not you should apply and/or whether your work experience matches a particular requirement, please reach out to us at careers@55places.com.