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Content Operations Vice President

JOB DESCRIPTION

J.P. Morgan Wealth Management is the U.S. wealth management business of JPMorgan Chase & Co., a leading global financial services firm with assets of $4.4 trillion and operations worldwide. J.P. Morgan Wealth Management has ~6,000 advisors and $1.3 trillion of assets under supervision. Clients can choose how and where they want to invest. They can do it digitally, remotely or in person by meeting with an advisor in one of our more than 5,000 Chase branches throughout the U.S., or in one of our offices.

As a Content Operations Vice President within the J.P. Morgan Wealth Management Content team you will run the operations behind the delivery of news and educational content for our clients and the general public. In addition, you will partner closely with the Editorial lead to establish and manage the workflows and processes behind the written content, operating as the engine behind the written content that Editorial creates. You will manage a team of associates and ensure successful project management and distribution of our most timely and successful content through various channels including digital, SEO, email, newsletters, advisor communications. Our team is at the center of communicating during major market events, and your role will be critical to ensuring our clients, potential clients and employees have the timely and relevant information they need.

Job responsibilities

Manage the distribution of multi-media content; including web-based articles, emails, newsletters, etc.

Lead the editorial calendar, manage content distribution priorities, and resolve bottlenecks.

Support the editorial lifecycle from end-to-end from a process and controls perspective.

Translate content strategy into operational roadmaps, capacity plans, prioritization, and SLAs for requests.

Partner closely and build relationships with an array of cross-functional stakeholders including content creators and strategists, marketers, product managers, tech experts and communicators around the company to deliver content at high velocity with fast turnaround times.

Manage content workflow and approval processes with various stakeholders to deliver on team priorities.

Map and optimize end‑to‑end workflows from brief to publish to archive; standardize briefs, templates, and checklists. Implement RACI models; define who does what at each stage.

Oversee a team that will ensure published or distributed content is up-to-date, accurate and delivered in a timely fashion. Develop the team to perform at their highest level.

Partner with legal, compliance and controls stakeholders to ensure content needs are meeting various legal and regulatory obligations
Balance multiple strategic projects and execute on tight deadlines.

Required qualifications, capabilities, and skills:

8+ years of experience working in communications, journalism, business news media or marketing. At least 3 years of experience managing a team; Bachelor's or Master's Degree

Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).

Impeccable project management skills with excellent attention to detail and ability to multitask and work well across a matrixed organization. Mixed with a want to roll up your sleeves and handle several execution tasks on your own.

A process savant who enjoys bringing order to systems and leads more efficient use of resources to deliver content and experiences at speed.

Excellent communication skills, both written and oral, with the ability to present information clearly and professionally.

Sound judgment and keen awareness to identify and flag potential risks.

Ability to understand and use data and metrics to make decisions and explain content effectiveness.

Customer-first thinking. Ability to work collaboratively and partner with others.

Strong initiative, energy and confidence. Over indexes toward action.

Genuine interest in the world of financial markets and personal finance.

Preferred qualifications, capabilities, and skills:

Knowledge of Monday.com, Airtable, or Asana. Familiarity with CMS such as AEM

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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