Content Strategist

Position : Lead content Knowledge Strategist

Location : New York, NY (Remote)

Duration : 8+ Months

Remote

Skills:

Excellent writing, editing, and proofreading skills

Resourceful, adaptable and comfortable with ambiguity; you have worked in a fast-paced environment

7+ years of experience in multi faceted technical and instructional content writing/content strategy

Highly versed in the adopting, developing and rolling out of content style standards (e.x. Chicago Manual of Style) and information management strategies/taxonomies

Well versed working with various C/KM systems (Drupal, Confluence, ContentStack, Contenful, etc.) and experiencing setting up/administrating C/KM systems.

In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences

Proven ability to work in a multicultural, multilingual and global organization; highly familiar with the dynamics and culture of working in global teams.

Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Applied Content & Knowledge Management methodologies; Holds Content/Knowledge Management certifications (KCS, UX, SEO) or acquired deep practical expertise related to these areas.

Experience mentoring team members, distributing work and assuring its delivery, and sharing success amongst a global team

Thanks & Regards ...

G Naveen Kumar

Email : GavvalaN@suryasys.com

Surya Systems, Inc