Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote)

Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote)

Acentra Health is seeking a Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote within Tennessee) to join our team.

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. We are committed to problem-solving, ownership, and accelerating better outcomes for health solutions in the public sector.

Job Summary

The Contract Coordinator provides essential administrative and organizational support to the Operations Director and program team. The role manages intake, physician assignment, scheduling, documentation, and submission activities to ensure review and hearing timelines are met in line with established procedures.

Responsibilities

• Evaluate and triage incoming medical necessity review requests based on varied timelines.
• Assign reviews to physicians based on requested service, appeal timeline, specialty alignment, availability, and workload.
• Submit completed reviews to the requesting agency.
• Enter accurate information into the appeals tracking system (e.g., diagnosis, determinations, review times, appeal issues, and additional information status).
• Monitor internal reports and proactively escalate risks to timelines.
• Schedule physician witnesses for hearings.
• Maintain a high volume of calendars and multiple email accounts.
• Coordinate across teams to resolve issues and meet deadlines.
• Perform general administrative duties including scheduling meetings, maintaining internal electronic files, and updating internal process documentation.
• Submit and track IT requests.
• Crosstrain to provide back-up coverage within the team.
• Perform other related duties as assigned to support program operations.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications/Experience:

• High School diploma or GED equivalent.
• 2+ years of experience in a fast-paced administrative or support role; background in healthcare, legal, scheduling, or operations preferred.
• Minimal travel to Nashville, Tennessee.

Preferred Qualifications/Experience:

• Associate degree.
• Proven ability to manage multiple priorities, strict deadlines, and confidential information with discretion.
• Strong organizational skills with high attention to detail and accurate data entry.
• Exceptional customer service and professional communication skills, both written and verbal.
• Proficient in Microsoft Office; familiarity with PDF tools and comfort learning new systems.
• Collaborative team player who can work independently in a remote environment.
• Demonstrates initiative, accountability, and practical problem-solving in a fast-paced setting.
• Responds with urgency to resolve time-sensitive issues.
• Experienced in coordinating complex schedules.
• Skilled in cross-functional collaboration and communication.

Why Us?

We are a team of experienced leaders, clinicians, technologists, and professionals dedicated to redefining expectations for healthcare. State and federal healthcare agencies, providers, and employers rely on us to improve health outcomes. You will have meaningful work that genuinely helps people nationwide. We support our employees with tools and encouragement to achieve their best work.

Benefits

Our benefits are designed to provide protection, security, and support for both your career and life away from work. They include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is USD $20.00 - USD $25.08 per hour.

EEO

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

Thank you for applying. Due to high volume, only those selected for interviews will be contacted. We invite you to apply to future openings as well.