Control Room Operator / Customer Support Agent

We are looking for a Control Room Operator / Customer Support Agent

Duties and responsibilities:

• Handle incoming calls
• Monitor Control Room Systems
• Provide customer service when called upon to do so
• Handle crises and emergencies calmly and with confidence
• Ensure all safety and emergency procedures are followed
• CCTV monitoring
• Scheduling staff and updating the system
• Collects information and data, creates and provides reports, and maintains effective communications with a wide variety of stakeholders
• Performs data entry in a timely, accurate, and inclusive manner
• Liaises with employees and vendors in a helpful, cordial, and proactive manner
• Participates in departmental meetings as required
• Communicate concerns, process improvement ideas, or other opportunities for improvement to the Supervisor
• Performs other duties as required
• Support other departments when required.

Working Hours will be as per UK time. Day and Night shift patterns.

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Application Question(s):

• Are you flexible working day and night?

Experience:

• customer Service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person