Coordinator – 1 No

Coordinator – 1 No

Project Title: UPI (NPCI) Enablement – Deployment & Merchant Training at merchant locations.

Tech Support Agent Requirement:

Support Agent must carry valid Qatar Driving License with own car and have good location awareness for efficient on-site execution.

Project Objective:

To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Pre-Deployment Activities:

• Receive and verify merchant list with site addresses and terminal details.
• Prepare POS software updates and training materials.
• Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities:

• Visit each merchant/store location as per the assigned deployment sheet.
• Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
• Perform POS system checks: power, printer, connectivity, and OS version verification.
• Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.
• Replace or apply the bank's branding materials (UPI/NPCI/Bank) as per design standards.
• Merchant Training & Awareness
• Provide on-site training to merchant staff on:
• How to initiate and process UPI transactions on the POS.
• Common troubleshooting steps and escalation process.
• Understanding UPI limits, reversals, and refund procedures.
• Hand over printed merchant quick reference guides and contact details for support.
• Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement.

Post-Deployment & Reporting:

• Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.
• Type of activity (installation, training, branding, reconfiguration).
• Attach test transaction receipt for confirmation.
• Capture before-and-after photos of terminal and branding.
• Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.
• Ensure all documentation and data are updated accurately.

Deliverables:

• POS terminals enabled and configured for UPI acceptance.
• UPI (NPCI) branding applied as per the Bank/NPCI guidelines.
• Merchant staff trained on UPI (NPCI) usage and troubleshooting.
• Signed merchant training & deployment completion report.
• Daily and weekly consolidated progress reports.

Roles & Responsibilities:

• Monitor deployment progress and agent performance.
• Handle escalations and coordination between field agent and backend teams.

Quality & Compliance:

• All POS installations and configurations must meet NPCI & Bank compliance standards.
• Merchant data confidentiality to be maintained at all times.

Looking for candidates immediately available in Qatar and having a QID with NOC and having a valid driving license and Car. Send CV to mis@metromet-doha.com

Job Types: Full-time, Contract
Contract length: 2 months

Pay: QAR4,500.00 - QAR6,500.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you an immediate candidate available in Qatar having a QID with NOC?
• Do you have a valid Qatari driving license and own a car?

Education:

• Bachelor's (Preferred)

Experience:

• UPI (NPCI) Enablement – Deployment & Merchant Training : 3 years (Required)
• Banking or financial services sector: 3 years (Required)

Language:

• English (Required)
• Arabic (Preferred)