Coordinator, Center for Student Success

Description

Jackson College is seeking a collaborative and student-centered professional to serve as Coordinator of the Center for Student Success. This role is central to advancing student achievement, retention, and completion by ensuring equitable access to tutoring, academic support, and disability accommodations.

We are committed to creating a welcoming environment where all students feel supported and valued. We strongly encourage applications from individuals with varied professional and lived experiences.

The Coordinator provides day-to-day leadership for the Center for Student Success, overseeing tutoring services, academic support programs, and accommodations for students with disabilities. This position works closely with students, faculty, staff, and community partners to ensure services are responsive, inclusive, and aligned with student needs.

This is a full-time, non-exempt position reporting to the Director of Student Support and Success.

Essential Functions

Essential duties and responsibilities include the following. Other duties may be assigned.

• 
  Coordinate daily operations of the Center for Student Success

• Oversee peer and faculty tutoring services, including scheduling and coverage

• Coordinate academic accommodations (e.g., testing adjustments, note-taking support, alternative formats, interpreters, assistive technology)

• Guide students through the accommodation intake process and documentation review

• Supervise and support student employees and tutors, including hiring, training, and timesheet approval

• Monitor and evaluate services for special population students to support academic success

• Coordinate Early Alert processes to proactively support student persistence

• Maintain records, collect data, and prepare reports to assess program effectiveness

• Support Testing Lab operations as needed

• Maintain department supplies and assist with budget-related processes

• Contribute to outreach efforts, workshops, and student engagement activities

• Make referrals to campus and community resources when appropriate

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from an accredited institution or an equivalent combination of education and experience

• Demonstrated ability to coordinate projects and manage multiple responsibilities

• Experience working with confidential information
• Proficiency with Microsoft Office and database systems
• Strong written and verbal communication skills
• Commitment to providing responsive, student-focused service

• Experience supporting students with disabilities or coordinating accommodations
• Experience working in higher education or student support services
• Experience supervising student employees or peer leaders

Supplemental Information

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.

Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the Jackson College website.