Coordinator, Luggage

Key Responsibilities

• Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.
• Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.
• Maintain accurate records of guest luggage, storage, and special handling requirements.
• Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.
• Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.
• Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.
• Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.
• Support the training and development of new team members on operational standards.

Skills Set

• Guest Service and Concierge Operations
• Communication and Coordination
• Luggage Handling and Tracking
• Hotel Systems (Opera PMS)
• Time Management and Organization
• Attention to Detail and Multitasking
• Customer Relationship Management