Guest Relations Officer

About the Role

The Guest Relations Executive ensures an exceptional guest experience from booking to

checkout while maintaining the quality and operational e.iciency of the properties. This role

blends hospitality, market awareness, and attention to detail to support the smooth operation

and growth of the holiday homes portfolio.

Key Responsibilities

1. Greet and communicate with guests before, during, and after their stay to ensure

satisfaction.

2. Handle check-ins, check-outs, and coordinate smooth arrivals and departures.

3. Register all guest bookings and stays on DTCM in compliance with Dubai Tourism

regulations.

4. Receive and manage inquiries from di.erent booking platforms and direct sources.

5. Ensure timely responses to guest messages, especially on OTAs to maintain response

rate, and if unable to accommodate, o.er suitable alternatives, apply discounts where

possible, and handle cancellations smoothly.

6. Get acquainted with market trends to understand pricing strategies and recommend

competitive rates for inquiries.

7. Conduct property inspections after every checkout, ensuring all assets are in good

condition and reporting what needs to be repaired, replaced, or restocked. Conduct

regular inspections of guest areas to identify walls that need repainting, furniture that

requires deep cleaning, or utensils that should be repaired or replaced.

8. Coordinate with housekeeping and maintenance teams to ensure all units are cl