Corporate Operations Senior Manager - Centralized Operations

Job Duties & Responsibilities:

• Responsible for managing all service delivery, customer onboarding, channel support, due diligence, and operational processes across Corporate.
• Ensure seamless operational support for corporate clients.
• Monitor timely execution of requests to ensure service quality and strong governance over TAT & SLA, with the right quality.
• Maintain proactive communication with customers, providing regular updates on request status.
• Offer guidance on documentations and service request procedures.
• Maintain a tracking system for all pending cases with real-time status.
• Have access on all Banks’s system & workflows to monitor transactions status and TAT & SLA.
• Manage Branch Operation performance to identify bottlenecks and improvement opportunities.
• Ensuring strict adherence to operational controls to minimize incidents and mitigate operational risks.
• Perform Customer Due Diligence and Enhanced Due Diligence if needed.
• Transaction monitoring and analysis by reviewing customer’s patterns and behavior to detect unusual activities or protentional money laundering.
• Responsible for leading and overseeing Corporate Branch Operations to ensure delivering operational support and customer services across corporate segments, including onboarding, KYC, channels, branches, and customer service units.
• 15-20 years of banking experience, with focus on client service support and banking operations.