Course Advisor / Student outreach Officer

Job description:

Position purpose:

The post holder will report to the Head of Marketing, Recruitment & Admissions in all areas of their work within the College. The post holder will be responsible for School / College & Community Outreach recruitment and will be tasked with driving student recruitment through agreed community channels. The post holder will operate both in the field and on campus. The post holder will be a highly driven sales individual with an excellent track record of success within the B-C category.

Position accountabilities:

• Lead on all aspects of School / College and Community Recruitment activities and respond effectively to daily operational challenges to ensure efficiency and effectiveness of the department.
• Ensure excellent customer service to internal and external stakeholders
• Anticipate challenges to the projected recruitment cycle/s and help devise solutions in order to maximize conversions
• Identify issues affecting overall outreach performance and take swift action to address them in collaboration with the Head of Marketing, Recruitment & Admissions.
• Continuous review and enhancement of operational processes affecting service levels
• Develop a high-performance sales led culture within the department.
• Recruit and train high performing community (field sales) recruitment personnel as the department grows.
• Actively promote high levels of best practice within the sector.
• Be able to analyse data and translate it into short / long-term strategic recommendations through well-presented reports.
• Support the implementation of new technologies aimed at increasing Job Description | Page 2 Accountability Key activities conversions and efficiency
• Produce timely student outreach recruitment plans in line with annual budget reviews and business planning cycles.
• Any other duties as requested by the Head of Marketing, Recruitment & Admissions, commensurate with the grade and status of the post.
• Ensure that you are proficient in the programme portfolio, entry requirements and compliance procedures across the institution.
• Create, update and maintain customer data, including recording communications in the appropriate systems [OR] Record communications with stakeholders in the appropriate systems.
• Complete allocated work tasks in accordance with defined SLA’s and team targets (i.e. agreed student recruitment targets / timely conversion of leads to acquisition).

Knowledge, skill and experience requirements:

Essential:

• Degree qualification in Sales & Marketing or related discipline or equivalent experience.
• Demonstrable experience in field sales management
• A proficient understanding of the UK education system and in particular, the HE environment and an understanding of compliance procedures for the recruitment of local / international students
• A proven track record of interpersonal skills and people management in a fast paced sales and recruitment setting
• Highly motivated, results orientated approach to every aspect of your working environment
• Well-developed written and spoken communication skills.
• Demonstrated ability to be well planned and organised in a busy and rapidly changing sales environment.
• Demonstrated ability to operate a broad range of computer packages, including competent use of Microsoft Office and Excel packages
• Evidence of analytical skills and the ability to develop and execute business plans

Desirable:

• Degree qualification.
• Relevant experience working within student recruitment in the Higher Education sector.
• Demonstrable experience of successful implementation of international recruitment and business development campaigns.
• Membership of a relevant professional body.
• An Interest in/Relevant experience working in the Higher Education sector.
• Knowledge and experience of student admissions and compliance in a challenging and fast moving environment both domestically and internationally
• Ability to effect change and develop and implement changes and processes
• Ability to lead and mange teams
• Excellent communication and interpersonal skills and yet the ability to deal with a variety of people from a range of educational and social backgrounds in a firm yet sensitive manner
• Ability to synthesise a range of data
• A high degree of self-motivation and the ability to motivate others
• Well-developed written and spoken communication skills.
• Demonstrated ability to be well planned and organised in a busy and rapidly changing working environment.
• Demonstrated ability to operate a broad range of computer packages, including competent use of Microsoft Office and Excel packages

Job Type: Full-time