Court Support Manager II - Superior Court

Job Code: 33015 Salary Grade: 24 Salary Range: $76,553 - $123,250 FLSA: Exempt

The purpose of this classification is to manage the staff and operations of the largest, most-complex or multiple court support divisions.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff; makes hiring and termination decisions/recommendations; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; coordinates training and development programs for assigned staff; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules case assignments and work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; and consults with assigned staff to assist with complex/problem situations and provide technical expertise.

Recommends, develops, implements, and interprets policies and procedures for assigned work unit or division; implements changes due to amendments/modifications in the law or court policy; works with other agencies to develop interdepartmental policies and procedures; and ensures compliance by division staff.

Serves as an advisor to court officials and department heads on matters involving court operations, program evaluation, and administration of court services; provides information to the general public, attorneys, and court staff regarding departmental guidelines; serves as a liaison to other agencies; responds to media and public inquiries and concerns; and manages Open Records Act requests.

Develops, implements, and monitors special court programs; receives and reviews court referrals to programs; oversees, assigns, and/or performs case management duties; provides statistical information, reports and dispositions as required; and prepares and maintains program files, documentation and correspondence.

Assists in developing and administers budget for assigned area; monitors expenditures to ensure compliance with approved budget; and may draft, review, process, and/or signs bonds.

Manages department technology systems; participates in the implementation of automated systems for assigned area; adapts and tests software; creates new and updates existing documentation; establishes operating procedures; administers security systems; establishes related training for staff; and manages and maintains court website according area of assignment.

Conducts technological needs assessments; evaluates technology and work processes to determine current and future requirements; investigates solutions to address technology/system issues; and makes recommendations regarding technology upgrades and purchases.



Minimum Qualifications:

Bachelor's Degree in Business or Public Administration, Criminal Justice, or a related field required; five years of experience coordinating court programs and services, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required : Must possess and maintain affirmation as a sworn
Deputy Clerk of the Court and Notary Public Certification; and according to area of assignment, may
be required to possess and maintain a valid Georgia driver’s license.