Court Technology Training Coordinator

JOB TITLE: COURT TECHNOLOGY TRAINING COORDINATOR

JOB CODE: 2609/GRADE 21

FLSA STATUS: EXEMPT

REPORTS TO: COURT ADMINISTRATOR

DEPARTMENT (S): COURT INFORMATION SERVICES

This position is responsible for planning, coordinating, and delivering technology training services for Hall County Courts. The incumbent develops structured training programs, user-focused documentation, and standardized technology practices to support effective use of Microsoft Office 365 and other court-supported software. This position works collaboratively with court departments and Court Information Systems staff to improve technology proficiency, promote consistent workflows, and support user readiness for new and emerging systems. This position is instructional and advisory in nature.

Plans, organizes, and delivers technology training programs for court personnel, including departmentlevel, group, and individual instruction.

Provides training on Microsoft Office 365 applications, including OneDrive, Teams, SharePoint, Outlook,

Word, Excel, PowerPoint, Forms, and Bookings.

Conducts in-person and virtual training sessions based on operational needs and varying user skill levels.

Provides individualized coaching and follow-up assistance to reinforce training objectives and improve

user proficiency.

Demonstrates the ability to learn new software systems quickly and effectively teach their use to others.

Assists with training on additional court-approved applications, including Adobe Acrobat Pro (eSign), RingCentral, and other current or future software as assigned.

Develops and maintains a centralized documentation library for court technology systems, including

standard operating procedures and training materials.

Ensures training materials and documentation are accurate, clearly written, version-controlled, and

consistent across court departments.

Reviews departmental technology usage and workflows to identify opportunities for improved efficiency,

consistency, and standardization.

Recommends standardized practices for file storage, document sharing, Microsoft Teams usage,

calendaring, and collaboration.

Serves as a training and user-readiness resource during the implementation of new software systems or

significant system updates.

Coordinates with department heads, administrators, and Court Information Systems staff to assess training

needs and schedule training activities.

Communicates training opportunities, system updates, and instructional resources to court personnel.

Maintains records of training activities, including attendance, subject matter, and feedback.

Tracks training metrics, adoption rates, and proficiency improvements and prepares reports for leadership

as required.

Performs other related duties as assigned.

Regular and predictable attendance is required.

Bachelor’s degree is preferred in a field related to information technology or instructional design; supplemented by three (3) to five (5) years of experience in technology training, instructional support, digital adoption, or an equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job. Experience in a government, legal, or regulated environment is preferred.

Minimum of one of the following required:

A+

CompTIA Network +

MCSE

PMP – Project Management Professional

Microsoft Office 365 applications and collaboration tools.

Instructional methods and adult learning principles

Document management, collaboration standards, and court technology operations.

Oral and written communication and instructional presentation

Organizing, planning, and delivering structured training programs.

Developing clear, user-focused documentation and training materials.

Communicate technical concepts in a clear and understandable manner to users with varying levels of

proficiency.

Assess training needs and adapt instruction accordingly.

Work independently, manage multiple assignments, and meet deadlines.

Maintain accurate records, confidentiality, and professional discretion.

Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.

Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.

Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Essential functions of this position continuously require the ability to either work with others or work alone.

This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.

Reviewed by HR: 03/16/26