Creative and Content Operations Manager (Hybrid)

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Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Shift Technology is seeking a Manager, Creative & Content Operations to power the processes, systems, and structure behind our global marketing engine. In this role, you'll plan and prioritize creative resources, manage creative projects from conception to delivery, and develop operational strategies that balance efficiency and impact. You'll also play a key role in content planning and publishing, ensuring the excellence of our external content hub. As the leader and primary owner of these functions, you'll play a central role in ensuring our brand consistently shines as the leading AI partner to insurers.

YOUR RESPONSIBILITIES

Oversee end-to-end production of all creative projects across digital, print, motion, and web design.
Forecast and prioritize creative resource needs in order to plan production and delivery timelines, as well as make recommendations on staffing and budget needs.
Evolve operational processes for creative production, workflows, and best practices to improve visibility, efficiency, and ensure brand excellence.
Coordinate the delivery of Marketing Operations and Digital Marketing needs for key initiatives, including brand campaigns, product launches, and events.
Manage publishing for Shift's external content hub, maintaining standards and best practices to ensure consistency and brand adherence.
Lead content planning sessions, coordinating global marketing teams across Field, Product, and Brand Marketing teams.
Monitor and report on content performance across discovery channels, including organic search and GenAI referral traffic, documenting best practices and making recommendations to enhance impact.
Serve as day-to-day lead for a large-scale website redesign project, partnering with internal and external teams to deliver a best-in-class digital experience.

QUALIFICATIONS

Bachelor's degree in business administration, marketing, or related field
5+ years experience working in an agency setting or on a B2B tech marketing team
Experience working with international organization or clients in international markets
Demonstrated ability in implementing or evolving project management methodologies and workflows
Direct experience with project management software, including Asana or similar
Excellent written and verbal communication skills
Excellent problem-solving skills and the ability to thrive in ambiguity
A solution-oriented mindset, with adaptability in a fast-paced, evolving environment
A team-oriented attitude, with a proactive and forward-thinking approach
#LI-MG1
#LI-HYBRID

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com";. We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

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