Credit Card Chargeback Specialist

Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.

Key Responsibilities

• Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations
• Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes
• Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy
• Handle all relevant customer interactions professionally, ensuring clear communication and resolution
• Stay continuously updated on credit card network terms, dispute processes, and emerging requirements
• Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios
• Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss
• Analyze dispute cases and patterns to identify root causes and recommend process improvements
  
  

Requirements

• 5 to 10 years of direct experience working with issuing banks in credit card dispute/chargeback management
• Proven leadership experience with the ability to lead and train a service operations team focused on exception handling
• Deep knowledge of major payment network chargeback processes (Visa, Mastercard, Amex, Discover)
• Experience in chargebacks related to hotel or hospitality industry preferred
• Experience with payment processor platforms and other credit card chargeback management solutions is a big plus
• Strong analytical skills with the ability to assess data to drive decision-making
• Exceptional customer communication skills, capable of managing sensitive dispute interactions with professionalism
• Demonstrated ability to work with automation platforms and incorporate AI-driven tools or initiatives
• Proactive and consultative approach to advising clients and internal teams