Credit collection manager

TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

Your Tasks

• Oversee daily operations of the collections department, including hiring, training, and managing collectors.
• Evaluate creditworthiness of debtors and set appropriate credit limits.
• Monitor aging reports, especially bad and non-performing loans (NPLs), and proactively recommend strategies to prevent further deterioration of accounts.
• Develop and implement effective collection policies, procedures, and strategies to reduce bad debt.
• Contact delinquent customers; negotiate payment arrangements and amend repayment terms as necessary.
• Escalate complex cases, recommend legal action, and liaise with relevant legal bodies for settlements and litigation.
• Maintain thorough records of all collection actions, communications, and settlement agreements (skip tracing, repossession, charge-offs).
• Ensure compliance with state and federal collection laws (e.g., Fair Debt Collection Practices Act).
• Provide regular reports and performance metrics on bad debt and recovery efforts to senior management.
• Train, mentor, and motivate the collections team to meet collection targets and improve processes.
Build relationships with external collection agencies and internal teams (sales. finance) to resolve disputes and

Your Qualifications and Skills

• Bachelor's / Master's degree in Accounting or equivalent field.
• 8+ years of total accounting experience with 5 years in managerial position.
• Good interpersonal skills
• Strong Credit Control knowledge
• Good Analytical abilities
Strong knowledge of Credit Terms with investigative and analytical skills

What We Offer

Competitive compensation package.

Paid vacation and leave benefits.

Additional Information

• Don’t meet every single requirement? No problem – if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.