Credit & Collection Officer - Dammam

Purpose of Position

• 
  Their primary goal is to assist with the provision of financial, administrative and clerical services that will ensure that client accounts and related information is accurate and up to date.
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.

Major Responsibilities

• Responsible for the collection of a designated customer portfolio.

• Responsible for problem-solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
• Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
• Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
• Undertake any other reasonable duties as requested by the line manager on a permanent or temporary basis.
• Ability to understand and meet monthly goals and targets as set by management.
• Control the DSO of the area where he is in order to reduce it.
• Visiting the customer and getting the balance confirmation to keep healthy AR balances.
• Build a strong relation with the customer in-order to have a sustain payment flow.
• Alert the customer for the overdue Invoices by using the dunning letters.
• Account reconciliation & balance confirmation.
• Having a good experience in business correspondence.

Qualification and Experience

• Bachelor’s degree
• Minimum 03 + years proven experience.

Skills & Qualities:.

• Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.