Credit & Collections Team Leader-AME

Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures

Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization s policies and standards as well as relevant regulations and laws

Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts

Negotiates collateral and security arrangements where needed

Supports collection procedures and fields collection escalations by visiting key clients

Identifies target accounting to focus on improving payment habits while increasing sales through security transactions

Manage and prepare dashboards to monitor key performance indicators

Supervise approval of credit applications

Secure all necessary procedures required to execute successfully LCs and SBLCs

Prepare monthly accounts and customer aging reports for the finance department

Respond to inquiries from customers, and research/resolve outstanding credit issues

Assist in developing new credit policies and procedures

Maintain credit invoice and supporting documentation files

Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required

Perform analytical review and reporting within accounts receivable

Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization s overall customer relations strategy