Credit Control Executive – Recovery & Billing

1. Billing & Documentation

• Prepare and issue accurate customer invoices in line with sales contracts and company policy.
• Coordinate with Sales, Operations, and Accounts teams to ensure all billing details are verified and approved before submission.
• Maintain systematic records of invoices, delivery proofs, and supporting documentation for audit and reconciliation.
• Track unbilled transactions and ensure timely conversion into invoices.

2. Credit Control & Recovery Management

• Monitor and review customer accounts regularly to identify overdue payments.
• Conduct daily follow-ups with clients through calls, emails, and official correspondence to ensure timely recovery of dues.
• Maintain continuous communication with clients to resolve payment discrepancies or disputes.
• Prepare and send payment reminders, outstanding statements, and escalation letters for delayed accounts.
• Coordinate with internal departments (Sales, Operations, Finance) for pending payment updates and client commitments.
• Conduct periodic visits or virtual meetings with major clients for recovery discussions when necessary.
• Maintain a recovery tracker with payment follow-up status, promised dates, and actual receipts.
• Support management in identifying slow-paying or high-risk customers and recommend corrective actions.
• Escalate critical overdue cases to management for legal or senior-level intervention when required.

3. Account Reconciliation & Reporting

• Reconcile customer accounts and update payment status on a regular basis.
• Ensure all receipts are recorded accurately against relevant invoices.
• Prepare daily / weekly outstanding reports and submit to management.
• Maintain Ageing Analysis and monitor overdue trends.
• Assist in month-end closing and AR reconciliation.

4. Compliance & Continuous Improvement

• Ensure adherence to company credit policy and collection guidelines.
• Support in defining customer credit limits and payment terms.
• Propose improvements in billing, recovery, and credit management processes.
• Ensure all communication and recovery actions are properly documented for audit purposes.

Key Skills & Competencies:

• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to handle client discussions confidently and professionally.
• Proactive approach in follow-ups and recovery management.
• Attention to detail and high accuracy in billing.
• Good knowledge of MS Excel, ERP systems, and accounting software (Tally / SAP).
• Ability to work independently and under pressure to meet deadlines.

Job Types: Full-time, Part-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund
• Work from home

Work Location: In person