Credit Control Specialist

At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to champion specialists by helping people learn more, know more and do more.

As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We’re passionate about building for the future - and want your future to be with us. Because we know you’re hungry to expand your skills by embracing new experiences. And all the while you’ll be supported by a community of talented and like-minded colleagues, where openness is encouraged and a can-do attitude is the norm.

The Role:

The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.

You must be able to maintain a caring, efficient, knowledgeable, and effective interface with customers and colleagues at all times, and resolve customer queries.
and collect payments within credit terms whilst maintaining and enhancing hard-won customer relationships.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing excellent service to all Informa customers and colleagues.

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Ensuring customer portal is highlighted to customers when contacted.
• Collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
• Collecting monies owed from customers who have exceeded credit limits or terms to minimize bad debts.
• Building close internal and external relationships with Sales and customers.
• Ensuring all customer contact notes are entered and updated into SAP or the appropriate system.
• Managing the outstanding sales balances falling due and contacting customers to obtain payment before the event start date if applicable to your division.
• Resolving queries in a timely fashion and collecting aged debt with a view to minimizing bad debt provision.
• Managing simple disputes and escalating complex disputes to the Team Leader.
• Achieving the monthly cash collection targets set for your specific section of accounts.
• Look after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate backup from the customer.
• Providing weekly reports to the Business detailing current levels of debt if applicable for your division.
• Providing/completing necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

• Good knowledge and understanding of customer operations processes.
• Strong problem-solving, prioritization, and organizational skills.
• Knowledge of best practice in customer service operations.
• Familiar with SAP modules.
• Bachelor’s degree in business or accounting.

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts.
• Strong working knowledge of Microsoft Office applications
• Knowledge and ability to use relevant internal systems.
• Ability to complete a variety of related tasks.
• Proactively solve problems.
• Excellent customer service skills.
• Good time management skills.
• Ability to be flexible within the role.
• Excellent oral and written communication skills.