Credit Controller

Major Duties and Responsibilities

Billing & Collections

• Manage invoicing and collections for:
• Rental of residential and commercial properties
• Community service charges
• Sold property payments
• Any future revenue streams as assigned
• Ensure accurate and timely issuance of invoices and receipts.
• Follow up daily with the Finance Department regarding receivables and perform daily reconciliations.
• Monitor weekly credit lists to track client adherence to agreed payment plans.
• Ensure payments are received within agreed terms and raise refund requests where overpayments occur.
• Follow up with banks on financed property payments.

Debt Management & Recovery

• Regularly review and follow up on debt collections and arrears.
• Prepare and issue letters of demand in line with credit control policies.
• Support legal proceedings where required.
• Negotiate fair repayment plans with customers facing financial difficulties.
• Maintain detailed records of collection activities and customer communications.

Reporting & Analysis

• Prepare and share monthly collection dashboards and progress updates.
• Provide stakeholders with accurate and timely responses to account inquiries.
• Prepare basic financial statements for customers when required.
• Manage departmental cost control measures effectively.

Stakeholder Engagement & Administration

• Build and maintain strong client relationships to foster trust and cooperation.
• Perform credit administration functions, including generating progress billings, reminders, and monitoring outstanding sums.
• Prepare all relevant documentation as per Credit Control requirements.
• Archive and maintain collection and credit-related records in an organized manner.

Targets & Compliance

• Achieve agreed collection targets.
• Ensure compliance with Muscat Bay’s credit control policies and procedures.
• Undertake any additional duties assigned by management.

Qualifications

• Bachelor’s Degree in Finance, Accountancy, Banking, Business Studies, Administration, Management or equivalent.

Knowledge & Experience

• 4 years of working experience in Credit Administration or Control in Property Development Industry is a MUST.
• Good command in written and spoken, English and Arabic.
• Computer literate and proficiency in Microsoft Office, and Finance systems.
• Enthusiastic, passionate, discipline and meticulous.
• Responsible, independent, positive working attitude and able to work in team.
• Able to work with minimum supervision.