CRM Administrator

• Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance.
• Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency.
• Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency.
• Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems.
• Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making.
• Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives.
• Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and availability.
• Stay updated on CRM best practices, new features, and industry trends, recommending and implementing improvements.
• Manage CRM integrations with other business systems, such as marketing automation platforms and e-commerce sites, to enhance data flow.
• Ensure data privacy and security within the CRM system, adhering to company policies and data protection regulations.

Desired Candidate Profile