CRM Executive

Job Summary:
The CRM Executive is responsible for implementing company-wide CRM and CSI initiatives to enhance customer value and commitment through effective analysis and targeted communication.

Job Responsibility:

• Implement CRM and CSI initiatives to drive customer engagement and loyalty.
• Analyze customer data and feedback to identify areas for improvement.
• Develop targeted communication strategies to enhance customer relationships.
• Collaborate with cross-functional teams to ensure alignment on CRM initiatives.
• Monitor and evaluate the effectiveness of CRM programs and recommend improvements.

Candidate Requirements:

• Fluent in Arabic language for effective communication with Arabic-speaking customers.
• Proven experience in CRM management and customer communication.
• Strong analytical skills to interpret customer data and feedback.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of CRM tools and systems is a plus.

Skills:

• Proficiency in CRM software
• Strong data analysis skills
• Excellent communication skills
• Customer service orientation
• Attention to detail
• Problem-solving skills
• Time management skills
• Ability to work well in a team
• Strong organizational skills
• Understanding of customer relationship management strategies