CRM Executive

Key Responsibilities:

• Manage and update CRM systems with accurate client data, sales progress, and documentation.
• Handle post-sales processes including agreements, payment schedules, and handover documentation.
• Act as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Coordinate with finance for invoicing, collections, and payment follow-ups.
• Work with sales, operations, and marketing teams to ensure smooth customer journeys.
• Track and report customer interactions, feedback, and service performance.
• Assist in organizing property handovers, client events, and communication campaigns.
• Ensure compliance with RERA and Dubai Land Department (DLD) requirements.
• Support initiatives to improve customer experience and retention.

Requirements:

• Bachelor’s degree in Business Administration or related field.
• 2–4 years of experience in CRM or customer service (real estate industry preferred).
• Strong knowledge of Dubai real estate processes and RERA regulations.
• Proficiency in CRM tools and MS Office Suite.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and handle client expectations professionally.

Experience in Luxury portfolios.

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month