CRM Executive

Job Summary:

We are looking for a proactive and detail-oriented CRM Executive to manage post-sales customer coordination across our redevelopment projects. The role involves being the single point of contact for customers after sales, handling documentation, collections follow-ups, complaint resolution, and coordination with internal engineering teams, lawyers, and external stakeholders.

This is a half-day, second-half, in-office role, ideal for candidates who are organized, communicative, and capable of managing multiple stakeholders effectively.

Key Responsibilities:

• Act as the single point of contact for customers post-sales across all projects.
• Communicate updates related to timelines, milestones, and handover-related processes.
• Handle customer communication related to possession, agreements, changes, and complaints.
• Maintain strong and professional relationships with customers throughout the project lifecycle.
• Follow up with customers for timely collection of dues and payments.
• Coordinate with the lawyer and internal team for drafting and execution of individual agreements.
• Ensure accuracy and completeness of customer documentation.
• Receive, record, and track customer complaints and service requests.
• Coordinate with the Engineering and Site teams to ensure timely resolution.
• Follow up until closure and ensure customer satisfaction.
• Coordinate site visits, customer change requests, and approvals with the engineering team.
• Manage and improve relationships with contractors, vendors, consultants, and customers.
• Act as a bridge between customers and internal departments.
• Maintain CRM records, complaint logs, and coordination trackers.
• Identify recurring issues and suggest improvements in customer handling processes.
• Document all customer change requests and coordinate approvals with the engineering team.
• Track cost implications, approvals, and final confirmations from customers.
• Coordinate possession checklists, snag lists, and final handover documentation.
• Assist in organizing possession and handover processes in coordination with site and engineering teams.
• Ensure all customer communications, commitments, and resolutions are properly documented via email / CRM records.
• Maintain project-wise CRM trackers for collections, complaints, changes, and agreements.

Qualification & Skills:

• Prior experience in CRM / Post-Sales / Customer Coordination, preferably in real estate or construction.
• Strong verbal and written communication skills. (Marathi, English and Hindi)
• Ability to coordinate with multiple stakeholders (customers, engineers, lawyers, vendors).
• Organized, detail-oriented, and follow-up driven.
• Comfortable working in-office during second half of the day.
• Basic proficiency in MS Office, email communication, and documentation handling.

Employment Type: Part-Time (Half Day – Second Half) | In-Office Only

Location: Pune

Industry: Real Estate / Redevelopment

Why Join Us?

• Opportunity to work closely with senior management and project teams.
• Exposure to end-to-end redevelopment project lifecycle.
• Stable role with long-term growth potential in a growing real estate group.

Job Type: Part-time

Expected hours: 24 – 30 per week

Benefits:

• Internet reimbursement
• Provident Fund

Work Location: In person