CRM Executive

We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after-sales operations through effective communication, customer follow-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long-term customer loyalty and supporting dealership business growth.

Responsibilities:

• Maintain positive and professional relationships with customers.
• Ensure high levels of customer satisfaction throughout the customer journey.
• Serve as the primary point of contact for customer feedback and concerns.
• Build long-term customer engagement and loyalty.
• Conduct follow-up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.
• Ensure customers are satisfied with dealership services.
• Record customer feedback and follow-up results.
• Maintain and update customer information.
• Ensure customer records are accurate, complete, and updated regularly.
• Generate customer activity reports and performance reports.
• Monitor lead management and customer interaction history.
• Receive and document customer complaints professionally.
• Escalate critical complaints to management when necessary.
• Follow up until the issue is fully resolved and customer satisfaction is achieved.
• Analyze customer feedback and identify improvement opportunities.
• Support implementation of customer experience improvement initiatives.
• Coordinate customer campaigns, promotions, and service reminders.
• Support sales teams with customer lead follow-up.
• Prepare daily, weekly, and monthly CRM reports.
• Track customer satisfaction KPIs and complaint trends.
• Provide recommendations to improve customer experience.

Qualifications:

• Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.
• Minimum 2–4 years of experience in CRM, customer service, or automotive dealership operations.
• Knowledge of automotive sales and after-sales operations is an advantage.

Pay: AED4,500.00 - AED6,000.00 per month

Language:

• Arabic (Required)

Work Location: In person