CRM Manager

Role Summary

The CRM will support the post-sales and customer relationship functions for the Valsad project while working from the Mumbai office. The role involves managing customer interactions, documentation, payments follow-up, and ensuring a smooth customer experience throughout the home-buying journey.

Key Responsibilities1. Customer Interaction & Support

• Handle daily customer queries via phone, email, and in-person meetings.
• Provide accurate information regarding project updates, timelines, and documentation.
• Assist in resolving customer issues and escalate when needed.

2. Documentation Management

• Coordinate and maintain customer documents: KYC, agreements, addendums, NOCs, and possession files.
• Schedule and manage agreement registration appointments with customers and legal teams.
• Ensure all documents are filed, stored, and updated in CRM systems.

3. Payment Follow-up & Coordination

• Share demand letters, payment reminders, and invoice details with customers.
• Follow up for payments as per the construction-linked plan.
• Coordinate with the finance team for receipt updates and outstanding reports.

4. CRM System & Reporting

• Update customer records, interactions, and documents in the CRM portal.
• Prepare weekly MIS reports on customer status, payments, and pending tasks.
• Maintain accurate and organized customer databases.

5. Coordination with Internal Teams

• Work closely with Sales, Technical, Legal, and Finance teams for customer requirements.
• Share customer feedback with respective departments for improvement.
• Coordinate for site visits, construction updates, and possession-related tasks.

6. Possession & After-Sales Support

• Assist in possession scheduling, documentation, and handover formalities.
• Log customer service requests and coordinate resolution with the technical team.

Qualifications

• Graduate in any discipline (BBA/B.Com preferred).
• 1–4 years of experience in CRM/Post-sales role in Real Estate preferred.
• Good communication and interpersonal skills.
• Basic understanding of real estate documentation and payment cycles.
• Proficiency in MS Office

Key Skills

• Customer Service
• Communication & Coordination
• Documentation Handling
• Payment Follow-up
• CRM Data Management
• Problem-Solving
• Time Management

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person