CRM Operations Manager (Entry-Level/Associate)

Job Title: CRM Operations Manager (Entry-Level/Associate)

• Location: On-site – Islamabad, Pakistan
• Type: Full-Time
• Shift: Night Shift (U.S. Time – 6 PM to 2 AM PKT)

About Us
Gubloo Technologies (Pvt.) Ltd. is a fast-growing technology and staffing solutions company delivering customized business and support services to the U.S.-based clients. We are seeking a detail-oriented and proactive CRM Operations Manager with strong organizational skills and at least 2 years of professional experience to join our team.

About the Role

1. CRM Management
Will ensure CRM is consistently updated, structured, and optimized for usability and accuracy.
Key Responsibilities:
● Data Entry & Maintenance
○ Entering new leads, contacts, accounts, and deals.
○ Updating existing records with the latest information.
○ Removing or merging duplicate records to maintain data integrity.
● Organization & Structuring
○ Creating and managing tags, fields, and layouts for better segmentation.
○ Assigning leads and tasks to appropriate sales team members.
● Tracking & Monitoring
○ Setting up and monitoring workflows to streamline repetitive tasks.
○ Tracking lead progress through the pipeline to avoid stagnation.
● Reporting & Insights
○ Generating reports on leads, deals, and activities.

2. Sales Inbox Management & Handling
Will manage sales inbox to ensure every client or prospect receives a timely and professional response.
Key Responsibilities:
● Inbox Monitoring & Organization
○ Checking emails daily to ensure no opportunities are missed.
○ Categorizing, labeling, and archiving emails for efficient access.
● Response Management
○ Drafting and sending responses to routine inquiries.
○ Forwarding qualified leads and critical emails to designated team members.
● Follow-Up Coordination
○ Setting reminders for pending responses.
○ Logging communication details into Zoho CRM for accurate records.
● Client Interaction Tracking
○ Maintaining a clear log of all client/prospect conversations.
○ Ensuring a seamless handoff from email conversations to CRM pipelines.

3. Sales Inbox Management & Handling
Will manage your sales inbox to ensure every client or prospect receives a timely and professional response.
Key Responsibilities:
● Inbox Monitoring & Organization
○ Checking emails daily to ensure no opportunities are missed.
○ Categorizing, labeling, and archiving emails for efficient access.
● Response Management
○ Drafting and sending responses to routine inquiries.
○ Forwarding qualified leads and critical emails to designated team members.
● Follow-Up Coordination
○ Setting reminders for pending responses.
○ Logging communication details into Zoho CRM for accurate records.
● Client Interaction Tracking
○ Maintaining a clear log of all client/prospect conversations.
○ Ensuring a seamless handoff from email conversations to CRM pipelines.

Required Qualifications

• Bachelor’s degree (Bachelor of Business Administration).
• Minimum 2 years of experience in Sale or a similar role.
• Strong knowledge of CRM tools, Hubspot, Zoho and Google Workspace (Docs, Sheets, Calendar).
• Excellent English communication skills (written and spoken).
• Strong organizational and multitasking abilities.

Preferred Skills

• Prior experience in Sales with international or U.S.-based clients.
• Ability to manage multiple tasks with attention to detail.
• Problem-solving mindset and proactive approach.

What We Offer

• Competitive salary: PKR 50,000 – 60,000/month.
• Professional and collaborative work environment.
• Exposure to international clients and projects.

How to Apply

• Send your CV to hr@gublootech.com
• Contact: (+92) 336-052-9929
• Contact: (+92) 300-513-4900
• HR Manager – Gubloo Technologies (Pvt.) Ltd.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Application Question(s):

• How comfortable are you with managing a sales or support inbox?
• Do you have at least 2 years of experience in Sales or a similar role?
• Have you previously worked with international or U.S.-based clients?
• Are you comfortable working the night shift (6 PM – 2 AM PKT)?
• Have you applied to Gubloo Technologies before?
• Do you have experience creating reports in CRM or Google Sheets?
• Which CRM systems have you used previously?

Work Location: In person