CRM Senior Specialist

Job Requirements

3–7 years of professional experience as a CRM Functional Consultant.

Strong hands-on experience with configurable or low-code CRM platforms.

Proven expertise across CRM modules including Sales, Marketing, Customer Service, and Case Management.

Solid understanding of CRM data models, entities, workflows, business rules, and automation.

Experience designing approvals, SLAs, dashboards, and KPI-driven reports.

Familiarity with business process modeling standards (BPMN or equivalent).

Experience working with CRM integrations involving ERP systems, billing, customer portals, and third-party tools.

Strong documentation skills, including functional specifications and user stories.