CRM Supervisor

Key Responsibilities:

• Supervise daily activities of CRM and call center agents
• Monitor inbound/outbound calls and ensure quality standards
• Ensure proper handling and timely follow-up of all leads and customer inquiries
• Coach and guide team members to improve performance and service quality
• Prepare and present monthly CRM and call center reports
• Track KPIs such as lead conversion, call performance, and customer satisfaction
• Conduct lost sales analysis and suggest improvement actions
• Maintain accurate customer data and CRM system usage
• Handle escalated customer complaints professionally
• Coordinate with sales and after-sales teams to enhance customer journey

Requirements:

• Bachelor’s degree in Business Administration or related field
• 3–5 years of experience in CRM or call center operations within the automotive industry
• Proven experience supervising a team
• Strong analytical and reporting skills
• Excellent communication skills
• Fluent in Arabic and English (mandatory)

Job Type: Full-time

Pay: AED9,000.00 - AED10,000.00 per month

Work Location: In person