CRO

Company: iTecknologi Group of Companies

Key Responsibilities:

• Serve as the first point of contact for customers via phone, or email, providing professional and courteous assistance.
• Handle customer inquiries, complaints, and requests promptly, ensuring customer satisfaction.
• Maintain accurate customer records in CRM or other relevant systems.
• Provide detailed information about products and services to customers, assisting them in making informed decisions.
• Escalate complex issues to the appropriate department and follow up until resolved.
• Coordinate with internal teams (sales, operations, technical support) to ensure smooth service delivery.
• Monitor and track customer feedback, reporting insights and trends to management.
• Assist in onboarding new customers by guiding them through the process and ensuring a smooth experience.

Qualification:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 6 months or above experience in customer service, call center, or client relationship role preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint); CRM software knowledge is a plus.
• Strong communication skills (both written and verbal).
• Ability to remain calm and professional under pressure.
• Strong problem-solving and active listening skills.
• Customer-focused attitude with patience and empathy.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for growth and career advancement.
• A collaborative and supportive work environment.
• Annual appraisals and performance-based bonuses.
• Commission and incentives on customer retention and satisfaction targets.

To Apply:
Please send your CV along with a cover letter highlighting your customer service experience to hr@itecknologi.com

Job Type: Full-time

Pay: Rs30,000.00 - Rs37,000.00 per month

Work Location: In person