CSR

Job Title: Customer Service Representative (CSR)

Job Summary:
The Customer Service Representative will be responsible for handling customer inquiries, providing product/service information, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer calls, emails, and chats in a professional manner.
• Assist customers with product/service-related questions and concerns.
• Provide accurate information and resolve complaints efficiently.
• Maintain records of customer interactions and transactions.
• Follow communication guidelines and company policies.
• Support team goals and contribute to overall service quality.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.
• Ability to handle pressure and remain calm with difficult customers.
• Problem-solving attitude and active listening skills.
• Basic computer knowledge and typing skills.
• Previous customer service experience (preferred but not mandatory).

Job Type: Full-time

Pay: Rs30,000.00 - Rs60,000.00 per month

Work Location: In person