CSR

Job Summary:

We are looking for a dedicated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer complaints in a timely and efficient manner
• Maintain customer records and update databases
• Meet daily/weekly performance and sales targets (if applicable)
• Collaborate with team members and supervisors

Requirements:

• Minimum Intermediate / Bachelor’s degree preferred
• Strong communication skills in English (spoken & written)
• Basic computer knowledge (MS Office, CRM tools)
• Ability to work in night shifts (if required)
• Previous call center or CSR experience is a plus

Skills:

• Excellent communication & listening skills
• Problem-solving ability
• Time management
• Customer-focused attitude
• Team player

Salary & Benefits:

• Market competitive salary
• Performance-based incentives
• Friendly work environment
• Career growth opportunities

How to Apply:

Interested candidates can apply through Indeed or send their CV to 0313 9074532

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person