Customer Services Representative

Job Summary:
We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer complaints efficiently and timely
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Achieve daily and monthly performance targets
• Collaborate with team members and other departments

Requirements:

• Minimum Intermediate / Bachelor’s degree preferred
• Strong communication and interpersonal skills
• Good command of English (spoken and written)
• Basic computer knowledge (MS Office, CRM systems)
• Ability to work in a fast-paced environment
• Willingness to work in shifts (if required)

Preferred Skills:

• Previous experience in call center or customer support
• Strong problem-solving abilities
• Active listening and patience

Salary & Benefits:

• Competitive salary package
• Performance-based incentives
• Career growth opportunities
• Friendly and professional work environment

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person