CSR

We are looking for a Customer Service Representative to manage customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude.

Key Responsibilities:

• Handle incoming calls, emails, and chat inquiries from customers.
• Provide accurate information about products and services.
• Resolve customer complaints in a timely and professional manner.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution.
• Escalate complex issues to the relevant department when required.
• Meet daily/weekly performance targets and KPIs.
• Maintain a positive and professional attitude at all times.

Requirements:

• Bachelor’s degree or equivalent (preferred).
• Proven experience as a CSR or in a similar role (call center experience is a plus).
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work in shifts (if required).

Skills:

• Communication Skills
• Active Listening
• Customer Handling
• Time Management
• Teamwork

Working Conditions:

• Office-based environment

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person