CSR

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) with at least 1 year of experience and strong English communication skills. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat support
• Respond promptly to customer inquiries and resolve complaints in a professional manner
• Provide accurate information about products and services
• Maintain customer records by updating account information
• Follow communication procedures, guidelines, and policies
• Escalate complex issues to the appropriate department when necessary
• Ensure customer satisfaction and build sustainable relationships

Requirements

• Minimum 1 year of experience in a customer service role
• Excellent verbal and written communication skills in English
• Strong problem-solving and multitasking abilities
• Basic computer knowledge and familiarity with CRM systems
• Ability to remain calm and professional under pressure
• Customer-oriented mindset with a positive attitude

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person