CSR

Job Summary

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and maintaining positive customer relationships through excellent communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media professionally and promptly.
• Handle customer complaints and provide appropriate solutions within the given time frame.
• Maintain accurate customer records and update information in CRM/HRMS systems.
• Provide complete and accurate information about company products and services.
• Follow communication procedures, guidelines, and company policies.
• Escalate unresolved issues to the relevant department when necessary.
• Meet individual and team performance targets.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Coordinate with internal departments to ensure customer satisfaction.
• Prepare daily and weekly reports related to customer interactions and complaints.

Requirements & Qualifications

• Bachelor’s degree preferred.
• Proven experience in Customer Service, Call Center, or BPO industry is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work under pressure.
• Good knowledge of MS Office and CRM software.
• Strong listening and negotiation skills.
• Ability to work in rotational shifts if required.

Pay: Rs65,000.00 - Rs70,000.00 per month

Work Location: In person