CSR / Customer Service Representative

Please read the job description and requirements before you apply

Job Description and Requirements

We are looking for a CSR / Customer Service Representative. The ideal candidate must be capable of maintaining a good relationship with customers and have prior experience in international customer service.

• Listen to customers’ concerns, issues and questions
• Communicate with international clients via emails/chats and calls
• Resolve queries and answer customers’ questions and guide them about orders, return process , shipments to your best ability
• Keep yourself updates with product knowledge
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ need.
• Prepare product and customer reports by gathering data collected during customer interactions
• Can Manage night or overnight shift
• Strong E-commerce support customer background.
• Experience: 1 to 2 years
• Intermediate / Graduate / O/A Levels.

Skills:

• Strong command of verbal and non-verbal communication.
• Must be Fluent in English
• Email writing skills.
• Experienced in Customer Service

Timing : overnight / night shift
Location: Gulshan e Iqbal
Salary: 35k - 55k

Job Type: Full-time

Pay: Rs40,000.00 - Rs55,000.00 per month

Work Location: In person