CSR (female) - Johar town

Key Responsibilities:

• Contact clients after their appointments to gather genuine feedback about services, staff, and overall experience.
• Record and organize all feedback data systematically in the CRM or designated system.
• Identify and escalate negative feedback or service concerns to management for prompt resolution.
• Maintain a professional, empathetic, and courteous approach while dealing with clients.
• Coordinate with clinic teams to verify and follow up on client complaints or queries.
• Suggest improvements based on recurring feedback trends.
• Ensure confidentiality and integrity of client information at all times.
• Contribute to enhancing the brand image by ensuring client satisfaction and loyalty.

Requirements:

• Education: Minimum Intermediate; Bachelor’s degree preferred.
• Experience: 6 months – 1 year of experience in customer service, feedback handling, or telemarketing (preferably in the healthcare/aesthetic industry).
• Skills:
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Proficiency in MS Office and basic data entry.
• Fluency in English and Urdu (spoken and written).
• Professional and positive attitude.

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person