CSR (hybrid/remote)

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve product or service issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely issue resolution.
• Follow communication guidelines and meet performance targets (response time, satisfaction scores).
• Identify customer needs and offer appropriate solutions or alternatives.

Requirements:

• Bachelor’s degree (preferred) or equivalent experience.
• 1–3 years of experience in customer service or call center operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Proficiency in MS Office and CRM tools (e.g., HubSpot, Zendesk, or Freshdesk).

Preferred:

• Experience supporting international customers (US/UK-based preferred).
• Ability to work in night shifts or flexible schedules, if required.

Job Type: Full-time

Work Location: In person