CSR-US MARKET

CustomerServiceRepresentative – International Campaign

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our International Campaign (USA Market).

The ideal candidate will be responsible for delivering exceptional customer service to U.S.-based customers while adhering to international quality, compliance, and performance standards.

Location: DHA PHASE 8,Lahore (On-site)

Timings: 6:30 PM – 3:30 AM (PKT) | U.S. Night Shift

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and live chat Provide accurate and timely information regarding products and services
• Address customer inquiries, concerns, and complaints professionally to ensure high satisfaction levels
• Maintain and update customer records in CRM systems Achieve individual and team performance metrics, including CSAT, AHT, and FCR Escalate unresolved or complex issues to relevant departments in a timely manner
• Ensure strict compliance with U.S. quality standards, data security, and confidentiality policies Follow company SOPs and customer service best practices

Requirements

• Strong English communication skills (verbal and written)
• Prior experience in customer service or call center operations (preferred)
• Ability to work night shifts aligned with U.S. time zones
• Basic computer proficiency and good typing speed
• Problem-solving mindset with attention to detail
• Professional attitude and customer-centric approach

What We Offer

• Competitive compensation
• Paid leaves
• Professional and supportive work environment
• Growth opportunities within an international setup
• Exposure to U.S. clients and global service standards

Apply at: hr@7kingscode.com

Job Type: Full-time

Pay: From Rs36,000.00 per month

Work Location: In person