Customer Account Manager--Northwestern States

Location: Hybrid Role within Northwestern States Region
Travel: ~25% – includes client visits and industry events
Industry: Commercial bread bakery (300 employees, $80 M annual sales)

About Us
We’re a growing commercial bread bakery with a team of 300, achieving $80M in annual sales. We’re seeking a customer-centric Account Manager to nurture client relationships, ensure satisfaction, and support our sales team’s growth.

What You’ll Do

• Serve as the primary point of contact for established client accounts — building trust and ensuring ongoing satisfaction
• Troubleshoot and resolve client issues quickly and effectively
• Collaborate closely with sales managers and internal teams (production, logistics, quality, finance) to align on customer needs and expectations
• Identify opportunities to upsell and expand existing accounts, helping to drive revenue growth
• Monitor account health, track KPIs, and deliver regular status reports
• Support and represent the company at trade shows, demos, and client events (approx. 25% travel)
• Document interactions and project updates in our CRM system

What You’ll Get

• Competitive base salary
• Remote work with occasional travel (estimated 25%)
• Medical, dental, vision, and retirement benefits
• A supportive and collaborative company culture

What We’re Looking For

• Proven experience as a Customer or Account Manager in a B2B or wholesale setting
• Exceptional communication, relationship-building, and problem-solving skills
• Strong organizational skills to manage multiple accounts and priorities
• Ability to collaborate and coordinate with cross-functional teams
• Comfortable with occasional travel for client meetings and events
• Proficiency with CRM tools (Salesforce, HubSpot, etc.) and MS Office suite

Nice-to-Haves

• Experience in the food manufacturing, CPG, or bakery industry
• Background in logistics coordination or supply-chain environment
• Analytical skills to interpret sales trends and inform strategic decisions