Customer Account Specialist

We are seeking an Account Specialist to support day-to-day customer relationship management and account coordination. This role will serve as a communication bridge between U.S. clients, internal teams, and domestic partner, ensuring smooth order processing, timely updates, and high-quality service delivery. This position will also provide support for key accounts (KA) and help maintain long-term customer satisfaction.

Visa Sponsorship

IM Global LLC may offer employment-based visa sponsorship for candidates who meet role and eligibility requirements.

Key Responsibilities

• Act as primary contact for U.S. customers for routine inquiries, order status updates, and service coordination.
• Communicate client needs clearly and accurately to internal teams and domestic partner, ensuring alignment and timely follow-ups.
• Maintain ongoing customer and identify additional business opportunities by proactively engaging existing customers through scheduled calls, business reviews, or occasional on-site visits.
• Optimize customer growth and retention through detailed account management, including follow-ups on service experience, cost efficiency discussions, and long-term relationship development.
• Support Key Account (KA) customers by providing tailored service, follow-ups, and relationship maintenance.
• Maintain accurate customer records, account information, and communication logs in CRM or internal systems.
• Assist with customer feedback collection and service improvement initiatives.

Qualifications

• Bachelor’s degree preferred (Business, Communication, Supply Chain, or related fields a plus).
• 0–2 years experience in customer service, account coordination, sales support, or similar roles.
• Strong written and verbal communication skills in English and Chinese (Mandarin).
• Ability to work cross-functionally and communicate effectively with internal and external stakeholders.
• Detail-oriented, organized, and proactive in follow-ups.
• Familiarity with CRM systems or order management workflows is a plus.

Key Competencies

• Customer-first mindset
• Clear communication & translation/coordination ability
• Time management & follow-through
• Problem solving & escalation awareness
• Team collaboration

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person