Customer Account Specialist

WHY DO WE NEED YOU?

the customer account specialist (CAR) is responsible for managing the order process from the acceptance of an order from the customer or region through the completion of the process of invoicing. This position will have contact with multiple areas of the sales and production process and with external relationships including vendors, customers and logistics providers. The CAR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.

Manage the processing of order entry and execution of orders into the system. Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA)

Enter and execute all types of orders for various business units for US and Canada, including sample and third-party requests within order entry turnaround time as noted in SLA guidelines and in accordance with customers requested ship and/or delivery dates.

Build and maintain relationships with customers, both internal and external along with other Chryso departments and outside contacts including but not limited to logistics and product vendors.

Process order changes requested by customers within SLA expectations with accuracy. Escalate order issues to CS Management team timely and accurately

Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately

Professional management of inbound and outbound call handling. Communicate order shipment expectations to operations and outside vendors for rush order requests

IS THIS JOB FOR YOU?

EDUCATION:
High School Diploma or accredited GED - Required
Bachelor's Degree in Business Related Discipline - Preferred

EXPERIENCE:

2+ years’ of Customer Service in a high paced industry - Required

2+ years’ experience with SAP - Required

2+ years’ Experience order management and logistics - Preferred

Basic working knowledge of SalesForce

Outstanding, attention to detail and organizational skills.

Capable of working independently on daily work activities and miscellaneous work assignments

Ability to successfully organize and prioritize workload and follow up accordingly

Demonstrate ability and willingness to work in a team environment and to accomplishing goals through cooperation

Proven ability to stay focused and multi-task in a fast paced environment

Demonstrates grace under pressure

Ability to communicate clearly and effectively both written and verbal

Confident and professional telephone presence

Proficiency in Microsoft Office Suite

Basic working knowledge of Excel

Strong customer service mindset that embodies problem solving and resolution skills.

Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.

Ability to multitask and handle a high volume of work accurately.

Desire to grow within the company.

Must be a strong team player able to work in a cross functional team environment.

Must be a self-starter.

A LITTLE MORE ABOUT US

About Chryso, Inc
Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit GCP's website at www.chryso.com

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

BENEFITS IN JOINING US

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $53,500 - $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $57,780 - $89,100 Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want

Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
PerkSpot Employee Discount Program

Job Reference: USA14425