Customer Data Specialist

TCS Hyderabad Hiring for Customer Data Specialist

Role: Customer Data Specialist

Experience: 5-8 Years

Job Location: Hyderabad

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Required Skills

• SMAX Configuration & Operations: Service contract, part, technician & stocking location setup; scheduled and unscheduled WO creation.

• SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP–SMAX location integration.

• Service Operations: ATP validation, SW version update coordination, and SAP–SMAX data synchronization.

• Expertise in service order lifecycle management, including master data configuration.

• Analytical skills to evaluate ATP, IB accuracy, and service readiness.

• Effective coordination with service, logistics, and technical teams.

• High attention to detail in system configuration and master data governance.

Key Responsibilities

• Own and ensure end-to-end accuracy of service master data across SAP and SMAX.

• Act as a key operational support for service contracts, Installed Base, and work order management.

• Ensure seamless SAP–SMAX integration for customers, technicians, locations, and parts.

• Proactively identify and address gaps in service setup, parts readiness, and system configuration.

• Support continuous improvement through process standardization, system enhancements, and data audits.

• Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.

• Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.

• Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.

• Willingness to work in US shift timings

• Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.

• Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.

• Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.

• Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.

• Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.

• Perform New IB setup along with SAP /SMAX location configuration.

• Conduct ATP (Available-to-Promise) checks to support service and parts availability.

• Manage SW version updates and related system configuration changes.

• Ensure accuracy and governance of SMAX part setup and service-related master data.