FIND_THE_RIGHTJOB.
Customer Care Assistant Specialist
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
We are seeking a dedicated and customer-focused Customer Care Assistant Specialist to join our team. The role is responsible for providing excellent customer support through various channels, resolving issues promptly, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.
- Provide guidance and education to customers on product features, usage, and troubleshooting steps.
- Accurately document customer interactions and maintain updated records in the CRM system.
- Collect customer feedback and communicate insights to relevant departments to improve products and services.
- Maintain knowledge of company products, policies, and procedures to deliver effective solutions.
- Collaborate with cross-functional teams (sales, technical support, operations) to ensure seamless customer care.
Qualifications & Skills
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience in customer service, call centers, or related roles.
- Strong verbal and written communication skills.
- Proficiency with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and Microsoft Office/Google Workspace.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving abilities with patience and empathy.
- Team player with a positive attitude and willingness to learn.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Training and development programs.
- A supportive and collaborative work environment.
Let’s create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change for a cleaner future?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
Similar jobs
Customer Service Specialist
Jotun Group
Istanbul, Turkey
6 days ago
Customer Service Agent (m/w/d) in deutscher Sprache
KiKxxl
Istanbul, Turkey
6 days ago
Customer Care Specialist, Operations
L'Oréal
Istanbul, Turkey
6 days ago
Call Center Agent (m/w/d) am Standort Istanbul
KiKxxl
Istanbul, Turkey
6 days ago
Call Center Agent (m/w/d) an Standorten in der Türkei
KiKxxl
Istanbul, Turkey
6 days ago
Call Center Agent (m/w/d) Inbound Sales - deutschsprachig
KiKxxl
Istanbul, Turkey
6 days ago
B2C Customer Support Agent
Canon
Istanbul, Turkey
6 days ago
© 2025 Qureos. All rights reserved.