Customer Care Coordinator

Key Roles & Responsibilities

• Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
• Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
• Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.
• Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
• Handle customer rate inquiries send rate quotations and ensure errorfree system updates.
• Identify nonactive customers address concerns and work to restore regular support.
• Monitor weekly and monthly customer loading averages to ensure continued engagement.
• Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services
• Perform any other jobrelated duties as assigned.

Education & Professional Qualification

Diploma

Professional Experience

Minimum 2 to 3 years in customer service preferably at shipping industry

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type: Full Time

Experience: years

Vacancy: 1