Customer Care Executive

Job Title: Customer Care Executive
Location: Gandhinagar
Company: ONLINELR

About ONLINELR:
ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.

Key Responsibilities:

• Handle inbound and outbound customer calls, messages, and emails in a professional manner
• Provide accurate information about ONLINELR’s products, services, and features
• Resolve customer queries, issues, and complaints promptly and effectively
• Maintain detailed records of customer interactions, feedback, and follow-ups
• Coordinate with internal departments to ensure smooth resolution of customer concerns
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Identify recurring issues and suggest improvements to enhance customer experience

Requirements:

• Proven experience as a Customer Care Executive, Support Representative, or similar role
• Excellent communication and problem-solving skills
• Patience, empathy, and a customer-first attitude
• Ability to manage multiple tasks and handle pressure calmly
• Basic computer knowledge and familiarity with CRM or customer management systems
• Fluency in English and Hindi

Key Skills:

• Strong communication and listening skills
• Positive attitude and professionalism
• Time management and attention to detail
• Teamwork and coordination

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Customer support: 2 years (Required)

Work Location: In person

Speak with the employer
+91 9978757529